Privacy Policy

Privacy Policy

This Privacy Policy outlines the information we collect through our Website and Services, how we use the information, and the steps we take to protect that information. You agree to the privacy practices described in this Policy by accessing the Website or using the Services.

This Policy is incorporated into and complies with the Company’s Standard Terms and Conditions for business. Any capitalised terms used but not defined in this Policy have the meanings provided in the Terms and Conditions of Nhu Y Trading and Import Co., Ltd.

1. Definitions

“Customer” refers to the general customers of Nhu Y Trading and Import Co., Ltd.

“Personal Data” is information about an identified or identifiable natural person.

“User” refers to employees, agents, or representatives of the Customer, primarily those who contact us for advice and use the services of Nhu Y Trading and Import Co., Ltd.

“Visitor” refers to an individual who is not a User but accesses public areas of the Website without interacting with private consultation areas or Services.

2. Information Collected by Nhu Y Trading and Import Co., Ltd. on the Website

We collect various types of information when a Customer provides consultation information via the Website. The legal basis for processing personal data by Nhu Y Trading and Import Co., Ltd. is primarily that processing is necessary to provide services under the Terms and Conditions of the company. Processing is carried out for the legitimate interests of Nhu Y Trading and Import Co., Ltd., as further explained in the “HOW WE USE COLLECTED INFORMATION” section of this Policy. We may also process data when the customer consents and will ask for permission when appropriate.

2.1 Information Provided by Users

When Customers agree to use the services of Nhu Y Trading and Import Co., Ltd., as a User, they may provide, and simultaneously, we may collect Personal Data. Examples of Personal Data include name, email address, postal address, mobile phone number, and job title. Personal Data may also include other information, such as geographic location, when any such information is linked to an individual’s data. Customers may provide Personal Data to us through various communication channels. For example, when contacting for consultation and agreeing to use the services of Nhu Y Trading and Import Co., Ltd., or interacting with other website features such as providing contact information.

2.2 “Automatically Collected” Information

When a User or Visitor uses the service contact features, we may automatically log certain information from the User’s or Visitor’s device using various technologies, including cookies. This “automatically collected” information may include IP addresses, device addresses or IDs, browser types, and/or device types, pages or websites visited immediately before or after accessing the Website, pages or other content viewed or interacted with by the User or Visitor on other websites, and the time of access to the Website. We may also use these technologies to collect information related to interactions with emails, such as when a Visitor or User opens or clicks on posts or media on our Website. This information is collected from all Users and Visitors.

3. How Nhu Y Trading and Import Co., Ltd. Uses Collected Information

We use the information we collect in various ways to understand our Customers and Visitors and to operate our business, including the following ways:

3.1 Operations

We use the information – aside from Customer Data – to operate, maintain, enhance, and provide all website features, provide services and information requested by customers, respond to inquiries, and support users and customers needing the services. We only process Customer Data following the instructions provided by the Customer or current User.

3.2 Improvements

We use the information to understand and analyse usage trends and preferences of our visitors and users, improve services, and develop new products, customer experiences, features, and functions for the Website. If this purpose requires Nhu Y Trading and Import Co., Ltd. to process Customer Data, the data will only be used in an anonymous or aggregated form.

3.3 Communications

We may use a User’s email address or other information – aside from Customer Data – to contact the User for administrative purposes such as customer service, to resolve intellectual property rights violations, privacy violations, or defamation issues related to Customer Data or Personal Data provided by customers when using the services, along with updates on promotions and events related to products and services provided by us and third parties we partner with. You may opt out of receiving any future advertising notices when we reach out to introduce services or new offers.

3.4 Cookies and Tracking Technologies

We use automatically collected information and other data collected on the Services via cookies and similar technologies to (1) deliver relevant ads, content, and information; (2) track and analyse the Website’s performance to enhance the user experience; (3) monitor overall website usage metrics such as total visitors and pages viewed; and (4) track entries, submitted content, and content accessed by Visitors and Users when accessing the Nhu Y website. You can get more information about cookies by visiting http://www.allaboutcookies.org.

3.5 Analytics

We use Google Analytics to measure and evaluate website access and traffic and generate user navigation reports for our website administrators. Google operates independently from us and has its own privacy policy that you may review. Google may use the information collected via Google Analytics to evaluate User and Visitor activity on our Website. For more information, please see Google Analytics Data Security and Sharing.

We take measures to protect the technical data collected using Google Analytics. The collected data will only be used on a need-to-know basis to address technical issues, manage the Website, and determine Visitor preferences. Still, in this case, the data will be anonymous. We do not use any of this information to identify Visitors or Users.

4. Information Policy

Unless described in this Policy, we are committed to not disclosing Customer Data that we collect or store on our system to third parties without the consent of the current Visitor or Customer. We may disclose information to third parties if you consent to us doing so, as well as in the following cases:

4.1 Authorised Users within Your Company

When a company member is authorised to replace the responsible person for objective reasons within the company, with cross-confirmation between you and the newly assigned responsible person.

4.2 Service Providers

We work with third-party service providers who provide Website, app development, hosting, maintenance, and other services for us. These third parties may have access to or process Customer Data as part of providing such services to us. We limit the information provided to these service providers to what is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of this information.

4.3 Non-Personal Identifiable Information

We may provide some automatically collected, aggregated, or non-personally identifiable information to third parties for various purposes, including (1) complying with various reporting obligations, (2) for business or marketing purposes, or (3) to help such parties understand the preferences, habits, and usage patterns of our Customers, Users, and Visitors for certain programs, content, services, and/or features available through the Nhu Y website or services, all subject to additional restrictions on the use of Google User data as stated in this Privacy Policy.

4.4 Law Enforcement, Legal Process, and Compliance

We may disclose Customer Data or other information if required by law or if we believe, in good faith, that such action is necessary to comply with applicable law, in response to a court order, subpoena, or other valid government request, or to cooperate with law enforcement or other government agencies.

We also have the right to disclose Customer Data or other information that we believe, in good faith, is appropriate or necessary to (1) prevent legal liability, (2) protect ourselves or others from fraudulent, abusive, or illegal use or activities, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of the service and any infrastructure or equipment used to provide the service, or (5) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

5. Data Security

We follow generally accepted industry standards to protect information submitted to us during transmission and when we receive the information. We maintain appropriate administrative, technical, and physical safeguards to protect Customer Data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, misuse, and any other form of unlawful processing.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee or warrant the security of any information you transmit to us or store on the Website, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed due to a breach of our physical, technical, or managerial safeguards. If you believe your access data has been compromised, please contact us through the communication channels provided on the Website.

If we detect a security breach, we will notify you and the relevant authorities of the breach in accordance with applicable laws.

6. Your Rights

You can request information about how we process your personal information and access the information we hold about you.

You can request to edit any personal information by sending us an email notification.

You have the right to request that we delete your personal information if it is inaccurate or incomplete. However, there may be cases where you request us to delete your personal information, but we have an obligation to retain that information.

You may object to and request us to process your personal information in certain cases. There may be instances where you object to or request us to limit the processing of your personal information, but we may lawfully refuse such requests.

You may instruct us at any time not to process your personal information for marketing purposes.

You may withdraw your consent to this Policy at any time by sending an email notification.

Your personal information can only be stored when your consent is given, and it is necessary to establish legal.

7. Changes to this Policy
Please revisit this page periodically to stay informed of any updates to this Policy, which we may revise from time to time. If we make changes to the Policy, we will make the revised version available on our website and indicate the date of the most recent update in compliance with applicable laws. Your continued use of the website following the effective date of any revisions indicates that you have read, understood, and agreed to the current version of this Policy.

8. How to Contact Us
If you have any questions or comments regarding this Policy, your personal data, our data usage and disclosure practices, or your options, please contact Nhu Y Trading and Import Co., Ltd. via email at info@nytic.vn or by calling our hotline on 0938 774 888.